WE SHIP GLOBALLY!
***ORDERS PLACED BEFORE 3pm MONDAY - FRIDAY ARE SHIPPED THE SAME DAY***
MAINLAND U.K ORDERS HAVE THE FOLLOWING DELIVERY OPTIONS ON ALL ORDERS.
- STANDARD SHIPPING (2-3 Working Days): FREE
- EXPRESS SHIPPING (Next Working Day*): £2.95
PLEASE NOTE: Next working day service is available on orders placed BEFORE 3pm Monday - Friday, orders placed after 3pm will be dispatched on the next working day. Our next working day delivery option is not a guaranteed service, although 99% of next working day orders arrive with our customers the next working day. If an order is placed after 3pm on Friday, or over the weekend it will be dispatched on the next working day, usually the Monday.
INTERNATIONAL SHIPPING OPTIONS
- EUROPE (5-7 Working Days): £4.50
- AFRICA (5-7 Working Days): £4.50
- AMERICA (5-7 Working Days): £4.50
- ASIA / OCEANIA (5-7 Working Days): £4.50
- EUROPE (3-5 Working Days): £9.99
- AFRICA (3-5 Working Days): £9.99
- AMERICA (3-5 Working Days): £9.99
- ASIA / OCEANIA (3-5 Working Days): £9.99
PLEASE NOTE: Shipping times quoted are in working days and based on deliveries to major cities, if you're located in a more rural area outside major cities shipping times may be slightly longer.
Please note that orders placed outside the European Union may be subject to import duty or local taxes. HATTY HATS EMBROIDERY has no control over these charges and will not be able to inform you what these charges may be, as import duties and customs policies vary by country. For any questions you may have, we recommend you get in touch with your local customs office.
FAILED DELIVERY / LOST ITEMS?
It is very important that you provide us with the correct postage address and postcode. HATTY HATS EMBROIDERY unfortunately cannot be held responsible for any loss of items due to incorrect or incomplete delivery information provided. Please remember the address you enter at checkout is what goes on your label so please make sure its correct! As soon as you’ve placed your order please check your confirmation email, if you notice any errors or missing information please get in touch immediately. If we have already dispatched your order unfortunately we cannot make any address amendments. PLEASE NOTE: if a business address is being used the business name must be supplied.
HOW LONG DO CUSTOM ORDERS TAKE TO ARRIVE?
We work as fast as possible to apply all your customisations, our aim is to have all custom orders complete and dispatched within 24 hours of purchase and this is usually the case. However on the odd occasion it can take a little longer to get things right so we ask for between 1-3 working days to complete and dispatch your order.
Once dispatched the transit time is down to you; at checkout you'll have three options to choose from; standard shipping, express shipping or if your outside the UK international shipping. Please scroll up to find out more about transit times and shipping prices.