FAQs

WHAT IS YOUR RETURN POLICY?

We offer buyers a 28 day return policy. Returning items must be sent and received back to our warehouse within 28 days from the point of sale. All returning item(s) must be sent back in the same condition and packing they were received in; items must also be unused, unopened and adequately packaged.

To view our full return policy please click this link: Return policy

HOW DO I TRACK MY ORDER?

Once we have dispatched your order we will send an email to you with all your tracking information, this email will include a tracking number, the shipping carrier used and a tracking link for your convenience.

If you have lost this email you can also get in contact with our customer service team who will be able to provide you with your tracking number.

CAN I CANCEL MY ORDER?

Once you have placed your order we intend to process and produce it as fast as possible to ensure we get your item(s) to you at the earliest possible date. Our fast processing and manufacturing times do make order cancelations difficult; if we have already processed and /or started the manufacturing stage of your order we sadly are unable to cancel it.

If you’ve placed an order you would like to cancel please contact us immediately and we will do our very best to try and cancel it.

If you reached us in good time and were lucky enough to have had your order cancelled we will process your refund right away. Please note refunds may take 5 - 7 working days to appear on your statement.

DO YOU OFFER NEXT DAY DELIVERY?

Sadly at the moment we do not currently offer a guaranteed next day delivery service. However, we do offer an express shipping service that should see your order delivered within a couple of days. This service can be purchased during checkout.

To view our full shipping policy please click this link: Shipping policy

HOW LONG WILL MY ORDER TAKE?

Please allow 1 - 2 working days for your order to be processed and dispatched then for:

Standard UK shipping between 2 - 4 working days to arrive.
Express UK shipping between 1 - 3 working days to arrive.

Standard International shipping between 3 - 17 working days to arrive.
Express International shipping between 2 - 11 working days to arrive.

Please note that in very rare cases factors out of our control such as bad weather, high postal traffic, import and customs delays and the performance of delivery companies can sometimes extend the delivery time to 7 - 28 working days.

To view our full shipping policy please click this link: Shipping policy

WHAT COUNTRIES DO YOU SHIP TO?

We'll ship your order anywhere, globally. If you're still unsure if we ship to your region, please feel free to contact our customer service team prior to placing an order with us.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept a wide variety of payment methods. If you are making a purchase with a credit or debit card we accept the following: Visa, MasterCard, American Express, Maestro, Shop Pay, Apple Pay & Google Pay.

Alternatively; should you not want to enter your credit or debit card details on our website we also accept PayPal payments.

Please be advised; the total amount will be immediately charged to your bank or PayPal account upon the completion of checkout.

I HAVEN’T RECEIVED MY ORDER, NOW WHAT?

Although orders are shipped with a trackable delivery service things don’t always go according to plan. If your order hasn’t arrived within the estimated delivery time do contact us and we’ll be more than happy to assist you. Please note that in very rare cases factors out of our control such as bad weather, high postal traffic, import and customs delays and the performance of delivery companies can sometimes extend the delivery time to 14 - 28 working days. Please note we only consider orders missing 28 working days after dispatch.

To view our full shipping policy please click this link: Shipping policy

I’VE RECEIVED AN ITEM DAMAGED, FAULTY OR MISSING PARTS. NOW WHAT?

If you have received an item that is damaged, faulty or missing parts we're extremely sorry for any inconveniences caused. We never intend to ship our customers goods of substandard quality! Please contact us within 28 days from the point of sale and we will be more than happy to arrange a refund or replacement item for you.

SOMETHING IS MISSING FROM MY ORDER. WHAT SHOULD I DO?

If you have ordered multiple items it is possible for them to be delivered separately, at different times and possibly on different days. This is because we store items across multiple warehouses and sometimes dispatch items at different times depending on stock levels and manufacturing speeds. You should have received a tracking information email for each dispatched parcel within the same order; please check your tracking information email(s) for further details on your missing item(s).

If you are still unsure of the whereabouts of your missing item please contact us and we will be more than happy to assist you.

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