Shipping policy
Shipping Policy
This Shipping Policy outlines how processing, production, dispatch, and delivery work for orders placed with Hatty Hats Embroidery. It applies to both our custom embroidered headwear service (made-to-order products) and any non-custom / ready-to-ship items that may be offered for sale.
Custom Embroidered Orders (Made-to-Order Headwear)
Hatty Hats Embroidery operates primarily as a custom headwear embroidery service. Most orders are produced to a customer’s brief and require a production period before dispatch.
Production & Processing Time
All custom orders are passed to our production team within 24 hours of the order being placed. Typical production and processing time is between 5 – 10 working days, depending on factors such as artwork complexity, quantity, approvals, and current production workload.
During busier periods, seasonal demand, or public holidays, production times may take longer. If you have a specific deadline, we strongly recommend contacting us before placing your order.
Delivery Time (After Dispatch)
Once production is complete and your order has been dispatched:
- Standard UK: 2 – 3 working days
- Express UK: 1 – 2 working days
- International: 3 – 7 working days
Please note: delivery times do not include production or processing time.
Non-Custom & Ready-to-Ship Items
From time to time, Hatty Hats Embroidery may also offer non-custom or ready-to-ship items, such as pre-made caps or patches. These items follow the dispatch timelines below.
Processing Time
All orders are sent on to our order processing team within 24 hours of the order being placed. This team usually then take from between 1 – 3 working days to process and dispatch your shipment. Please note: during busier periods and public holidays order processing and dispatch times can sometimes take a little longer.
Delivery Time
Once we have completed the processing stage of your order and dispatched your item:
- Standard UK: 2 – 3 working days
- Express UK: 1 – 2 working days
- International: 3 – 7 working days
In very rare cases, factors outside of our control such as bad weather, high postal traffic, import and customs delays, or courier performance may extend delivery times to between 7 – 28 working days.
All orders are shipped using a fully trackable delivery service, and tracking details are sent once dispatched.
Shipping Costs
Hat Shipping Costs
Standard UK shipping – FREE
Express UK shipping – £2.95
International standard shipping – £4.95 or FREE on orders over $35 / £35
International tracked & signed shipping – £14.95
Iron-On Patch Shipping Costs
Standard UK shipping – FREE
Express UK shipping – £1.95
International standard shipping – £2.95 or FREE on orders over $35 / £35
International tracked & signed shipping – £7.95
Shipping options and costs for custom orders may vary depending on order size, destination, and services selected at checkout.
Global Shipping
We ship orders worldwide. If you are unsure whether we ship to your location, please contact our customer service team prior to placing an order.
Shipping Providers
Hatty Hats Embroidery use a wide range of trusted shipping providers to fulfil orders. Most items are handled by APC, however we may also use couriers including but not limited to: Royal Mail, UPS, DHL, MyHermes, XDP, Yodel, Collect+, BlueCare Express, TNT, ePacket, Zinc, DPD, and USPS.
Orders may arrive via any of the listed couriers or additional providers not listed above.
Order Tracking
All express and international tracked & signed orders are shipped with a fully trackable delivery service. Tracking information will be sent by email once your order has been dispatched.
If tracking shows an order as delivered but you believe it has not arrived, you must contact the delivery provider directly. Hatty Hats Embroidery cannot be held responsible for items marked as delivered by the courier.
If you have lost your tracking email, please contact our customer service team and we will assist you.
Important Information
It is very important that you provide the correct delivery address and postcode at checkout. Hatty Hats Embroidery cannot be held responsible for items lost due to incorrect or incomplete address details.
Please check your order confirmation email immediately after placing your order. If you notice any errors, contact us as soon as possible. Once an order has been processed or dispatched, we may be unable to make address amendments.
All orders are dispatched within the agreed handling time using the selected shipping service. Estimated delivery times are provided at checkout but are not guaranteed.
Delays caused by factors outside of our control — including weather conditions, postal congestion, customs processing, or courier delays — are not the responsibility of Hatty Hats Embroidery.
Orders may be fulfilled from our own warehouse, a trusted third-party supplier, or a fulfilment centre. During busy periods, multiple shipments may be sent separately and arrive at different times.
By placing an order with Hatty Hats Embroidery, you agree to the terms outlined in this Shipping Policy.