Privacy policy

Privacy Policy

Hatty Hats Embroidery LTD (“we”, “us”, “our”) operates www.hattyhats.com (the “Site”). This Privacy Policy describes how your personal information is collected, used, and shared when you visit our Site, submit an enquiry, or place an order.

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies that are installed on your device.

As you browse the Site, we also collect information about the individual pages or services you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this information as Device Information.

How We Collect Device Information

  • Cookies – data files placed on your device that may include an anonymous unique identifier. Learn more at http://www.allaboutcookies.org.
  • Log files – track actions occurring on the Site and collect data including IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.
  • Web beacons, tags, and pixels – electronic files used to record information about how you browse the Site.

Order, Enquiry & Contact Information

When you place an order, submit an enquiry, upload artwork, or contact us through the Site, we may collect certain information from you, including:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Payment information (including credit card details, processed securely)
  • Artwork files or design information you voluntarily submit

We refer to this information as Order Information or Enquiry Information.

If you sign up to our newsletter, we collect your email address for marketing and communication purposes only. We do not sell or rent your personal data to third parties.

When we refer to Personal Information in this Privacy Policy, we mean Device Information, Order Information, and Enquiry Information.

How We Use Your Personal Information

We use the Personal Information we collect to:

  • Process and fulfil orders
  • Respond to enquiries and quotation requests
  • Communicate with you regarding your order or enquiry
  • Arrange production, delivery, or returns where applicable
  • Screen for potential risk or fraud
  • Provide invoices, confirmations, and customer support
  • Send marketing communications where you have consented

Customer data may be securely shared with trusted third parties such as couriers, payment processors, fulfilment partners, or suppliers where required to fulfil your order or meet contractual obligations.

We also use Device Information to improve and optimise our Site, including analysing customer behaviour and measuring the effectiveness of marketing campaigns.

Sharing Your Personal Information

We share your Personal Information with third parties to help us operate our business and Site. This includes:

  • Shopify – our ecommerce platform. Learn more: https://www.shopify.com/legal/privacy
  • Google Analytics – to understand how customers use the Site. Learn more: https://www.google.com/intl/en/policies/privacy/
  • Meta (Facebook) Pixel – to measure and improve advertising performance. Learn more: https://www.facebook.com/about/privacy

We may also share your Personal Information where required to comply with legal obligations, respond to lawful requests, or protect our rights.

Behavioural Advertising

We use Personal Information to provide targeted advertising or marketing communications we believe may be relevant to you.

You can opt out of targeted advertising via:

  • Facebook: https://www.facebook.com/settings/?tab=ads
  • Google: https://www.google.com/settings/ads/anonymous
  • Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

You can also opt out via the Digital Advertising Alliance: http://optout.aboutads.info/

Do Not Track

Please note that we do not alter our Site’s data collection practices when we see a Do Not Track signal from your browser.

Currency Conversion

By using our Site, you agree to allow third parties to process your IP address to determine your location for currency conversion purposes. A session cookie may be stored to maintain consistent currency display.

Your Rights

If you are a European resident, you have the right to access, correct, update, or request deletion of your personal information.

We process your information to fulfil contracts (such as orders or enquiries) or to pursue legitimate business interests. Your information may be transferred outside of Europe, including to Canada and the United States.

Data Retention

We retain Order and Enquiry Information for our records unless and until you ask us to delete it, subject to legal and accounting requirements.

Minors

The Site is not intended for individuals under the age of 13.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: support@hattyhats.com
Hatty Hats Embroidery LTD
Unit 7, Thimble Farm, Stud Green
Holyport
Berkshire
SL6 2JH
United Kingdom