Return / Refund Policy - Important Information
There are currently several types of goods exempt from being returned; perishable goods such as food, flowers, newspapers or magazines cannot be returned. Additionally products that are intimate or sanitary goods, hazardous materials, flammable liquids & gases, gift cards, downloadable software products and selected health and personal care items also cannot be returned. Please be aware: we also do not accept the return of customised item(s). For that reason we ask that you take extra care and attention when adding customisations to your clothing to ensure everything is correct and in place before you submit your order.
There may be certain return situations where only partial refunds are granted or refunds / returns are cancelled completely (if applicable):
* Books with obvious signs of use.
* CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned to us more than 28 days after the point of sale.
By placing an order with HattyHats.com you agree to these return policy terms and conditions.